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Steph
★★★★★
3 weeks ago
I bought a piano (Kawai Anytime X upright) from Richard … read more a number of years ago and he has been a shining example of customer focused care. During purchase he was very helpful and knowledgeable (he really knows his stuff about the physics, materials, inner mechanical workings, and so on involved in a piano). After purchase he’s been very responsive to my queries and always goes that extra mile to help.
I recently moved flats, and went back to him for piano moving services (since I was very happy with the service when they delivered the piano after I bought it), and that was fantastic too - those guys had my very heavy piano out the flat, navigating what turned out to be a rather awkward stairwell, in 15 minutes!! They are fully equipped and strapped my piano in safely with proper quilted covering.
His logistics team was really great too on the day. Easy to contact and very kind and understanding about the stresses of moving!
I would recommend Richard Lawson Pianos to anyone considering buying, or moving, a piano.
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Matt Bradbeer
★★★★★
4 weeks ago
Purchased a great Yamaha Digital piano the other weekend. … read more The whole process was made incredibly easy and fun by Colin, the Sales Manager. Informative, considered and direct with helpful opinions on what piano would suit. Piano delivered within days with the old one taken away by a friendly pair of gentlemen. Very happy.
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Sung-a Chang
★★★★★
a month ago
Mr Lawson is the most professional and customer-focused … read more piano expert I have found. He has been providing the best service and value to my piano students and myself, and we are incredibly happy with the pianos, competitive prices and service from him. The range and choice of pianos he offers is considerable, and you can rely on him to find you the instrument to suit your needs and budget. I have no hesitation in recommending Mr Lawson for your piano investment.
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Eva Del Sastre
★★★★★
a month ago
Wide selection of pianos, professional advice from … read more Colin who kindly answered all our questions in person and online. We were very late to our appointment on a Friday afternoon but when we arrived we were made to feel comfortable and not rushed at all in making a decision
Transportation was seamless with the piano being delivered on time and positioned perfectly on the right spot.
All in all we are very happy with the whole experience and of course with our new piano. I could not recommend them more.
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sarah woordward
★★★★★
a month ago
Just bought a grand piano here. Visited on a Sunday … read more and Colin spent time telling me about the pianos in my price range and answering my questions before leaving me to try them out as I wished. I decided and paid on the Monday and then the piano was delivered yesterday (Tuesday) - so all very quickly organised! Emails and phone calls were responded to promptly, delivery done very professionally. A pleasure to deal with. Thank you. Review by Sharon
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Jack Stuart
★★★★★
2 months ago
From booking a man appointment to the piano arriving … read more the service has been excellent.
I had researched a number of different piano retailers but Richard Lawson had fantastic reviews so I thought I’d have a look here first. I wasn’t disappointed! There is a massive selection of pianos and Colin kindly took me through all of the ones that fitted my needs (about 20!). He understood what I was looking for in a piano and I had a number that I could have picked.
Delivery was swift and arranged at a convenient time. The delivery drivers were experts and quickly manoeuvred the piano through the corners in my house. Now I have the pleasure of playing a fantastic instrument.
A big thank you to Colin and the rest of the team
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Rickardo Santana
★★★★★
3 months ago
I have no idea of Pianos but do have an experienced … read more teacher for my Son and a second opinion from a musician who spent many years in the London Philharmonic orchestra.
The Yamaha U3 I bought for my son have great tone in excellent condition at a very competitive price.
I have no idea so I know I have been a complete nuisance to deal with. I asked many questions , some of which I didn't understand (That is the danger of google).
I wanted a new instrument on a low tight budget.
Colin and Richard are not pushy salesmen they do not need to be they are backed by a solid reputation, what they are is caring , honest, patient and good listeners. I got more that what i wanted.
I expected the delivery to be cumbersome but that was smoother that flying to New York first class using a limousine service. Again experienced humble gentlemen in and out in minutes with no issues.
I would not hesitate to recommend Richard Lawson Pianos to any potential buyer or seller and you will have a great experience.
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Antoaneta Boykova
★★★★★
3 months ago
Excellent service, beautiful pianos!
I have bought … read more a UX3 Yamaha 2 weeks ago and I am an extremely happy customer!
Delivery was quick and professional!
Thank you, Richard!
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Neelem Mahmood
★★★★★
4 months ago
Exceptional! From the initial conversation to selection, … read more to delivery: the choice, service, and experience Richard offers is simply remarkable. So pleased with our purchase and the care Richard took to ensure my son got what he wanted, when he wanted it. Thank you! Neelem
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Madhusudhanan Sethuraman
★★★★★
4 months ago
Best place to buy a piano. Very good customer service. … read more Extremely happy with my purchase. Highly recommend Richard Lawson Pianos !!
Reviews