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Elena L.
★★★★★
2 days ago
Excellent service, prompt delivery of the digital piano we ordered.
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Qining Liu
★★★★★
2 weeks ago
Compared to other piano dealer, Richard Lawson has a large range of choices of piano in stock. So we can try and compare different types of piano at the same time. Sales manager, Colin, has helped me a lot to choose an upright. There was … More no 'hard-sell' and we were able to have a good play on the piano. Finally, we chose Kawai K400 and really pleased about our decision. The whole experience from viewing, visiting the showroom, communication, delivery and aftercare has been brilliant.
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Xuan huang
★★★★★
2 weeks ago
Very professional delivery and brilliant suggestion from Colin.
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Josephine Ediri
★★★★★
3 weeks ago
Colin was great from start to finish. He had great knowledge about the different pianos and was able to advice accordingly. The piano was delivered by 2 very jolly chaps. Fantastic, quick and efficient service overall. Thank you.
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Hannah Maple
★★★★★
3 weeks ago
Fantastic selection of pianos - really worth the visit to the showroom to be able to try lots of different options and find something perfect. Brilliant service. Highly recommend.
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Yvonne
★★★★★
a month ago
Large showroom with plenty of choices. Our sales, Colin, was very attentive and gave us great advice on choosing the right piano for our son. Delivery was quick and without any complication. Overall, a very pleasant experience, and I … More would recommend the store to anyone looking for high quality second hand pianos.
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Gill Pugh
★★★★★
a month ago
A vast stock of pianos to suit all tastes and budgets.No pressure to purchase.Excellent after-sales support.Professional and efficient delivery via piano removal specialists who definitely know what they’re doing.
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Kirstie De-Machen
★★★★★
a month ago
We are just over the moon with the service and our new piano. Thank you.
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Rick Fish
★★★★★
4 months ago
We used Richard 12 years ago to find our Yamaha UX3 upright. After moving property we wanted to upgrade to a Grand Piano. Richard helped us find the perfect fit and we are very happy with the result. He took back our original piano that … More had appreciated in value! Highly recommend.
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alice lee
★★★★★
5 months ago
Love the experience in purchasing the upright Yamaha piano here. Collin was very patient and gave many useful advice. Here has many quality upright pianos to choose from. Very trust worthy company. Highly recommended.
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Janet Davies
★★★★★
6 months ago
Very helpful service and advice when I was looking to upgrade my digital piano. I enjoyed the opportunity to try out the pianos and to make my decision at my own pace. I opted for the Kawai CA99 and am loving my new piano. The whole … More process from reviewing the website, to booking an appointment, placing an order to the delivery of the piano was very efficient and I was kept informed throughout. Highly recommended!
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Jonathan Millican
★★★★★
6 months ago
Had a great experience buying from Richard Lawson pianos. I phoned on a weekend, and was able to book in to try out some pianos late that same afternoon.
Colin was very helpful, showing me the various options that met my criteria, and … More the closest equivalents for those that weren't yet in stock. He patiently let me go back and forth between pianos myself, answering my many questions, politely helping me to overcome some of my preconceptions about certain brands, as well as demonstrating what each piano sounds like in the hands of a skilled pianist.
Purchasing was easy, with RLP taking a deposit to reserve the piano (which could be transferred or refunding pending checks that my piano would fit), and then they kept me up to date up until delivery. I was able to add items to my order last minute before delivery too.
All in all an excellent purchasing experience, and I'm delighted with the piano I received.
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Jonathan Holland
★★★★★
7 months ago
Richard helped me sort out a problem with a failed restoration of a Steinway piano (restoration undertaken by unrelated company). Throughout the process Richard was extremely professional, highly responsive and his understanding and empathy … More with my predicament was very much appreciated. His detailed knowledge of pianos and extended network of contacts provided options with how I could resolve the problem of the failed restoration. I have no hesitation in recommending Richard as someone with integrity who can be relied upon and will provide the highest level of customer service.
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Andrew Wells
★★★★★
8 months ago
Amazing range of stock and outstanding customer service. Struck the perfect balance of being attentive but also leaving plenty of time and space for me to try out different instruments without feeling awkward or rushed. Thank you Colin! … More
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Gu o J
★★★★★
9 months ago
Lots of pianos in beautiful showroom. Very good price. Very kind and professional people helping you to choose pianos. Recommend!
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Neill Oldham
★★★★★
9 months ago
Recently exchanged our piano through Richard Lawson Pianos. We specifically wanted a U5 professional upright piano and found the perfect piano there for the right price too.
Richard welcomed me to his showroom, which is incredible. There … More was no 'hard-sell' and I was able to have a good play on the piano. The whole experience from viewing online, visiting the showroom, communications, delivery etc has been brilliant. Highly recommended from us!
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Mark Jackson
★★★★★
9 months ago
I have been looking to upgrade my upright to a grand for sometime and as soon as I arrived at Richard's showroom, I was met with a warm and friendly greeting and nothing has been to much trouble, I explained what I was looking for, … More the room and ideally my budget. Richard provided a wide range of choice and didn't just direct me to the top of my budget but showed lots of options, providing impartial advice without the sales pressure.I purchased an SK3 from Richard which was delivered today, the service and approach is faultless and the piano is stunning !. Whatever, piano you're looking for my best advice is talk to Richard and pay him a visit - highly recommended
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13Moondancer
★★★★★
10 months ago
I ordered a Kawai CA49 digital piano on Saturday, paid for ti the same day, then received it this morning, Monday. I cannot believe how superb this company is. I have been waiting months from another company then came across Richard Lawson … More Pianos Ltd on the web. 48 hours from ordering to delivery - how superb is this?!
Colin Smithers is so helpful; Colin answered all my queries with aplomb, even going as far as emailing me to update me at every opportunity.
I have nothing but admiration and respect with this company, the customer service is second to none.
All in all this has been a perfect transaction. If you are considering purchasing from this company do not hesitate as the service is exemplary.
Many thanks to Colin for all his help and communication.
I am a very happy lady.
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Rachel Marshall
★★★★★
10 months ago
Very happy with the Yamaha U1 1970s piano from Richard Lawson’s pianos. Colin was excellent throughout and very quick to respond to any questions I had throughout the process via email. So thrilled with the experience and the end result. … More Would recommend highly! Thanks again.
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ruizhen zhang
★★★★★
11 months ago
I have bought a piano for my son from Richard's shop. My sister and another two friends also bought pianos from his shop. Richard is very professional and nice. After buying the piano, Richard also help me several times about moving … More the piano and tuning. Whenever I asked for help, Richard is very patient. Recommend!!!