-
Janet Davies
★★★★★
a week ago
Very helpful service and advice when I was looking … read more to upgrade my digital piano. I enjoyed the opportunity to try out the pianos and to make my decision at my own pace. I opted for the Kawai CA99 and am loving my new piano. The whole process from reviewing the website, to booking an appointment, placing an order to the delivery of the piano was very efficient and I was kept informed throughout. Highly recommended!
-
Jonathan Millican
★★★★★
2 weeks ago
Had a great experience buying from Richard Lawson pianos. … read more I phoned on a weekend, and was able to book in to try out some pianos late that same afternoon.
Colin was very helpful, showing me the various options that met my criteria, and the closest equivalents for those that weren't yet in stock. He patiently let me go back and forth between pianos myself, answering my many questions, politely helping me to overcome some of my preconceptions about certain brands, as well as demonstrating what each piano sounds like in the hands of a skilled pianist.
Purchasing was easy, with RLP taking a deposit to reserve the piano (which could be transferred or refunding pending checks that my piano would fit), and then they kept me up to date up until delivery. I was able to add items to my order last minute before delivery too.
All in all an excellent purchasing experience, and I'm delighted with the piano I received.
-
Jonathan Holland
★★★★★
a month ago
Richard helped me sort out a problem with a failed … read more restoration of a Steinway piano (restoration undertaken by unrelated company). Throughout the process Richard was extremely professional, highly responsive and his understanding and empathy with my predicament was very much appreciated. His detailed knowledge of pianos and extended network of contacts provided options with how I could resolve the problem of the failed restoration. I have no hesitation in recommending Richard as someone with integrity who can be relied upon and will provide the highest level of customer service.
-
Andrew Wells
★★★★★
a month ago
Amazing range of stock and outstanding customer service. … read more Struck the perfect balance of being attentive but also leaving plenty of time and space for me to try out different instruments without feeling awkward or rushed. Thank you Colin!
-
Gu o J
★★★★★
3 months ago
Lots of pianos in beautiful showroom. Very good price. … read more Very kind and professional people helping you to choose pianos. Recommend!
-
Neill Oldham
★★★★★
4 months ago
Recently exchanged our piano through Richard Lawson … read more Pianos. We specifically wanted a U5 professional upright piano and found the perfect piano there for the right price too.
Richard welcomed me to his showroom, which is incredible. There was no 'hard-sell' and I was able to have a good play on the piano. The whole experience from viewing online, visiting the showroom, communications, delivery etc has been brilliant. Highly recommended from us!
-
Mark Jackson
★★★★★
4 months ago
I have been looking to upgrade my upright to a grand … read more for sometime and as soon as I arrived at Richard's showroom, I was met with a warm and friendly greeting and nothing has been to much trouble, I explained what I was looking for, the room and ideally my budget. Richard provided a wide range of choice and didn't just direct me to the top of my budget but showed lots of options, providing impartial advice without the sales pressure.
I purchased an SK3 from Richard which was delivered today, the service and approach is faultless and the piano is stunning !. Whatever, piano you're looking for my best advice is talk to Richard and pay him a visit - highly recommended
-
13Moondancer
★★★★★
4 months ago
I ordered a Kawai CA49 digital piano on Saturday, paid … read more for ti the same day, then received it this morning, Monday. I cannot believe how superb this company is. I have been waiting months from another company then came across Richard Lawson Pianos Ltd on the web. 48 hours from ordering to delivery - how superb is this?!
Colin Smithers is so helpful; Colin answered all my queries with aplomb, even going as far as emailing me to update me at every opportunity.
I have nothing but admiration and respect with this company, the customer service is second to none.
All in all this has been a perfect transaction. If you are considering purchasing from this company do not hesitate as the service is exemplary.
Many thanks to Colin for all his help and communication.
I am a very happy lady.
-
Rachel Marshall
★★★★★
4 months ago
Very happy with the Yamaha U1 1970s piano from Richard … read more Lawson’s pianos. Colin was excellent throughout and very quick to respond to any questions I had throughout the process via email. So thrilled with the experience and the end result. Would recommend highly! Thanks again.
-
ruizhen zhang
★★★★★
5 months ago
I have bought a piano for my son from Richard's … read more shop. My sister and another two friends also bought pianos from his shop. Richard is very professional and nice. After buying the piano, Richard also help me several times about moving the piano and tuning. Whenever I asked for help, Richard is very patient. Recommend!!!
Reviews