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Martyna Bieńko
★★★★★
4 months ago
Great experience from start to finish!We originally … read more planned to go for a Yamaha U1, but after speaking with Colin, his knowledge and expertise really stood out, and he took the time to guide us through the options in a way that felt both professional and genuinely helpful. He was also very friendly and approachable, which made the whole experience even better. Based on his advice, we decided on a fully refurbished Yamaha U3H along with a matching stool — and it was absolutely the right choice.The delivery was smooth and well-organised, and the overall service was excellent throughout. The team made everything feel easy and stress-free.Highly recommend!
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Stephen Buckley
★★★★★
a month ago
I’ve been retired now for a few years which I’ve spent … read more refurbishing my bungalow. I promised myself a piano on completion of the renovation and I recently bought a reconditioned Yamaha U3 from Richard Lawson. Having scoured the internet for a suitable piano outlet I came across Richard Lawson which had a brilliant selection of new and used pianos. I visited the showroom with the intention of buying a new one but was amazed at the quality of the many reconditioned pianos. I came away with a reconditioned piano at a fraction of the price I was prepared to pay for a new piano and I am absolutely delighted with it. It looks immaculate, as new, has a beautiful tone and certainly suitable for my requirement.Colin who dealt with me was marvellous, not at all pushy and extremely helpful.I have to mention the delivery team too who did a wonderful job. They took great care of the piano during the delivery process and placed it exactly where I asked them to.I am one very satisfied customer absolutely delighted with my piano and really enjoying learning to play it. Watch out for my debut at the Royal Albert Hall. I wish.
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Stephen Raine
★★★★★
a month ago
I have worked with Richard for 13 years for piano purchases, … read more multiple removals around the UK, and hire for high end corporate engagements. Whatever the service, Richard delivers reliability, good value and the utmost professionalism and quality. His showroom selection is vast and has something for everyone. Look no further for any of your piano needs.
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Grant Horsley
★★★★★
a month ago
I had long chats with Richard over the correct Piano … read more duet stool for my needs. He had so much time for me and nothing was too much trouble. Although it was more than I wanted to pay the one I chose on his advice was perfect in every way. The workmanship in the stool is fabulous. The gloss paintwork is fantastic to go with my piano and my students as well as my wife's love it.If I ever need advice on anything to do with pianos or accessories I'll contact them again no question.
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Stela Botnari
★★★★★
3 months ago
I recently purchased my digital piano, the Kawai CN301, … read more from Richard Lawson Pianos in February, and I wanted to share my experience.As someone completely new to the piano world, I initially thought buying a piano would be simple, like buying clothes or food. I quickly realised that it is very different and can be quite confusing, especially without any knowledge or experience.Before finding Richard Lawson, I had some disappointing experiences with other shops. Some merchants were not very professional or transparent. One told me the piano I wanted was discontinued and tried to push me towards a more expensive model they had in stock. Another said they had the piano available but delivery to my address would take 10 to 12 days, which did not seem right.In contrast, my experience with Richard Lawson Pianos was excellent. From the beginning, they were honest, transparent, and very helpful. The customer service was fantastic, and the delivery was fast and smooth.The showroom is also impressive. You can take your time, explore different instruments, and receive proper advice without any pressure. The staff are knowledgeable and patient, which made a big difference for me as a beginner. They also offer help with finance options, which is very useful.If you are thinking about starting your piano journey and are unsure where to buy from, I would definitely recommend Richard Lawson Pianos. I am very grateful for their support and would like to say a big thank you to everyone at the showroom.
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Amanda Bouskill
★★★★★
2 months ago
I purchased a Yamaha digital 825 recently. I was very … read more impressed with the high level of service I received from ordering through to the delivery. I have also had help with help, regarding the setting up of my earphones . They are very knowledgeable, friendly, efficient people to deal with. I can recommend the service of Richard Lawson. It is excellent!
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Mark Bishop
★★★★★
3 months ago
Great service from start to finish, and we’re delighted … read more with the piano. Thank you!
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James Chadd
★★★★★
3 months ago
As a non player and first time piano purchaser buying … read more for advanced level teenage players we needed allot of guidance and support in sourcing our piano. We have had an excellent service from Colin at Richard Lawson Pianos. From our initial telephone conversation to help us understand our requirements and give clear unbiased advice to what we should be looking for (and avoid), through to our showroom visit on the following weekend. Amazing showroom and selection of Pianos to select from, we enjoyed our visit and selection process. Purchasing, finance and delivery were all seemless and highly co-ordinated making everything simple and stress free. Great service all round.
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ahn jiae
★★★★★
3 months ago
I have been recommending Richard Lawson Pianos to my … read more students for over 10 years, and every experience has been excellent.Colin was incredibly helpful from start to finish. I didn't even need to visit the showroom, as he promptly answered all my questions and matched the best price. He was also happy to hold the piano for over a month while I arranged the move of my previous piano.The delivery was almost impossible due to the access, but Colin organised everything smoothly. The delivery team worked incredibly hard and managed what seemed impossible. To make things even better, the piano technician contacted me just two days after delivery without me having to chase anyone. The piano was delivered on Friday, and I already had a message from the technician by Sunday.The level of customer service has been outstanding every time I have purchased a piano from Richard Lawson Pianos. I highly recommend them to anyone looking for a quality piano and first-class service.Thank you so much, Colin, for all your help!
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Dupinder Sagoo
★★★★★
3 months ago
I reached out to Richard Lawson to upgrade our piano … read more for daughter - we met Colin who helped and advised us so well. We then purchased the the piano which was delivered promptly, it was such a smooth process from start to finish, and we would thoroughly recommend the team at Richard Lawson.
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