Ian Macleod ★★★★★ a week ago

Mark Burstall ★★★★★ 2 weeks ago

We were delighted with the very professional service we received yesterday when the team moved a piano for us. They were smart, friendly, on time and very efficient and it was a pleasure to deal with them.

AGJ ★★★★★ 3 weeks ago

Great selection of pianos. Knowledgeable, friendly and professional staff. Had the opportunity to play many pianos to help make my decision, with no pressure. Piano was delivered within a week by skilled piano movers.

Clara Kwok ★★★★★ a month ago

Highly professional staff who provided great advice. The entire purchase process was very smooth. Piano is in good quality, too, and I am very pleased with it!

DB Music ★★★★★ a month ago

I'm very glad to have purchased our piano from Richard Lawson. I had a good feeling from the start of dealings with the company. We were given an appointment to visit the showroom and try the pianos out. Richard and Colin were polite … More and professional in all our correspondence and there was no hint of pushiness. The part-exchange we were offered was indeed generous, just as they claim, and the piano was delivered very quickly after we paid for it. We are looking forward to many happy years with our instrument.

George Mulamootil ★★★★★ a month ago

We were recommended Richard Lawsons by my daughter’s Piano teacher. When we got there we were spellbound by the sheer size and scale of the place and the sheer choice available. Colin was so helpful and showed us 7 different Yamaha U3s … More annd UXs and gave us privacy and space and plenty of time to try each one out . The entire experience was enjoyable and the transaction was painless . We love our purchase and grateful to the team .

Diana Chiru ★★★★★ 7 months ago

Colin was highly professional and informative, especially for me and my husband who do not possess a great deal of knowledge about pianos. The delivery was smooth and without any hitches and it was the perfect surprise for my son! All in … More all a wonderful buying experience which I cannot recommend enough!

Neil Changela ★★★★★ 7 months ago

My wife and I recently bought a refurbished Yamaha U3 Piano from Richard Lawson Pianos. The team were really informative and we felt very supported when making our decision. We were keen to receive the piano before Christmas and Richard … More went to every effort to make that happen.

Alexander Read ★★★★★ 7 months ago

Great experience, Colin in particular was very helpful. Piano delivered and ready to play in a very short time also. Recommend using Richard Lawson as they are real piano experts.

Lorna Akers-Douglas ★★★★★ 7 months ago

Cannot recommend Richard Lawson Pianos highly enough. I am delighted with my wonderful Bosendorfer piano! I was really impressed by the number of grand pianos available at the showroom to try out and was given as much time as I liked to … More wander around and have a good look at all the pianos. Colin was delightful and very knowledgeable. The delivery and installation of the piano went so smoothly - having owned a grand piano for many years, I have seldom had such an efficient and easy experience.

Charlotte Moore ★★★★★ 7 months ago

Highly recommend Richard Lawson pianos. The amount of pianos they have available to try is impressive and Colin is extremely knowledgeable. I did not feel rushed or pressured into making a decision to purchase and tried well over 30 pianos! … More They understand that finding the right piano is important and I fell in love with a beautiful Yamaha U3. Delivery was well arranged and efficient.

Phil Hargreaves ★★★★★ 7 months ago

I simply can't recommend Richard Lawson Pianos highly enough.Firstly, their customer service is second-to-none and are extremely responsive to enquiries, often coming back to me within the hour and always keeping any commitments made.Secondly, … More Colin is extremely knowledgeable and offers as much advice and expertise as you need. In my case, I was allowed as much time as I felt I needed to select my perfect instrument from a very wide choice of all piano types to suit all budgets. I was left alone to compare and contrast the many instruments on display and at no time was in any way pressured, but with Colin always on hand.One simply should not choose a piano without visiting their modern, expansive showroom. I am absolutely delighted with my purchase and for the excellent service from initial enquiry through to expert delivery. Absolutely delighted.

Ivy Chung ★★★★★ 7 months ago

Recommended by a friend who bought a Kawai K800 from Richard Lawson. We went to the showroom to try on the pianos. Richard spent time with us explaining each piano patiently. Bought a Kawai K300 at the end. Love the experience and the price … More match. Thanks Richard and Colin

Peter Watkinson ★★★★★ 8 months ago

Excellent knowledge and very patient as I tried various options - followed by efficient delivery. Many thanks

Daisy Wang ★★★★★ 8 months ago

I had very good shopping experience with Colin at Richard Lawson Pianos Ltd. He gave us advice on how to select our first piano. And the delivery was went very smooth. I will recommend to my friends if anyone would think to buy a piano.

Michael Price ★★★★★ 8 months ago

I recently bought a Kawai K500 Aures 2 from Richard Lawson Pianos for my study at home, and couldn't have been more impressed with the service. The choice of pianos in their showroom is huge, and the trade-in paperwork was dealt with … More very quickly and without fuss. Colin's advice was civilised and expert, and he had a good understanding of what I was going to use the piano for. Strong recommend!

K D ★★★★★ 8 months ago

Personal, 1 to 1 service. Informative and factual about products.Very impressive showroom.Quick turnaround on orders and excellent communication.

Clare BROWN ★★★★★ 9 months ago

I went to the showroom with a view to replacing an old piano on the recomendation of my piano tuner. The team were very helpful, listening to what I was looking for and suggesting piano's to look at. I narrowed it down to one piano, … More but then changed my mind. I had a second visit to look at more instruments and found the one. My new piano was delivered promptly and I am enjoying playing it.

Lauren Carter ★★★★★ 9 months ago

Great experience. Bought a Hoffman baby grand piano which is absolutely stunning. Customer service was great with speedy delivery that they managed to alter on the day to accommodate me.

Caleb Poon ★★★★★ 9 months ago

As a middle-of-the-road amateur, both musically and financially, I was initially very nervous about embarking on this bucket-list quest for a midlife diversion. But we soon found ourselves unexpectedly at home as Mick and Richard welcomed … More us in to the showroom. Before we knew it, we were enraptured by the diverse makes and models in this pianistic treasure trove, hammering away in some sort of speed-dating frenzy (with the pianos) -- I can still feel the butterflies in my stomach as I came to think of it.Richard gave us ample time and space to explore and indulge ourselves, checking in here and there just to answer any questions we had and made us feel very comfortable through the matchmaking journey. At the end, we didn't only purchase our ideal piano but, as a bonus, received an unforgettably blissful experience in this showroom.It's been a week since the arrival of our piano, and every day has become so surreal now that we are able to summon such acoustic pleasures from our living room -- literally music to our ears. Thank you, Richard.

Mateusz Leja ★★★★★ 9 months ago

Excellent service. Recommend for everyone who is looking for piano.

Michelle Bryant ★★★★★ 9 months ago

Really delighted to meet Colin at the showroom. Such a lovely person with a wealth of knowledge. The showroom itself was also amazing, I didn't want to leave! Very, very pleased with the Yamaha CLP745 but next time I'm hoping … More I'll be able to buy one of those beautiful grand pianos

Penny Harper ★★★★★ a year ago

Absolutely delighted with our Yamha U3H silent piano. From beginning to end the customer service has been impeccable and very personable. Would highly recommend Richard Lawson Pianos.

Joseph Cooke ★★★★★ a year ago

Fantastic company. Amazing and responsive customer service. Colin was so helpful in my decision making and so responsive. Delivery was made discreetly for a surprise 30th birthday present for my wife. I couldn't fault their service. … More The delivery team were awesome, and dealt with a cut back staircase without touching a wall at all. Would/will recommend to everyone.10/10 for all aspects.

Xiaopeng Zhao ★★★★★ a year ago

The showroom is really big with loads of pianos. Really enjoyed my time trying and comparing different models of pianos before eventually found the one I'd like to buy. The process of purchase and delivery was extremely smooth.Thank … More you Colin!

Arad Ansari ★★★★★ a year ago

Fantastic piano showroom with lots of great pianos and also a great team who are available to help whenever you need them

Hari Jackson ★★★★★ a year ago

Great communication, speedy delivery

ali mehdizadeh ★★★★★ a year ago

Very professional. Good advice.Smooth delivery.I am very pleased with them.

Michael Ames ★★★★★ a year ago

Tim Gocher ★★★★★ a year ago

A highly professional, expert and pleasant experience from showroom to delivery and set up. We bought a Yamaha C5 and Richard Lawson had a huge range of pianos to choose from. Our contact, Colin, was superb.

Bethany L-H ★★★★★ a year ago

Very smooth experience at Richard Lawson Pianos, where Colin advised on suitable silent upright pianos for me and my teacher to try, matched a competitor's price on my chosen model (the Kawai K300 ATX-4, of which there were several … More examples to choose from in the showroom), and arranged for prompt delivery. The movers were also very creative in squeezing the piano through a tight doorway. Thanks in anticipation of many happy hours of playing!

WING SZE LEE ★★★★★ a year ago

I recently had the pleasure of purchasing a piano from Richard Lawson, and I must say, it was an exceptional experience from start to finish. Richard's expertise as a salesperson is unparalleled - Colin was attentive, knowledgeable, … More and truly went above and beyond to ensure I found the perfect piano. Moreover, Colin's piano knowledge added another layer of excellence to my experience. His expertise and passion for pianos were evident from the moment I stepped into the showroom. Colin guided me through the various options available. As for the piano variable choice, I was blown away by the extensive selection available at Richard Lawson's. Overall, I couldn't be happier with my purchase or the level of service provided by Richard Lawson. If you're in the market for a piano, I highly recommend paying them a visit.Gary Liu

roger ye ★★★★★ a year ago

Excellent service and always 5 stars

Natasha Gedeon ★★★★★ a year ago

Richard Lawson's service was wonderful throughout the process. Colin was super responsive and helpful, even on the weekend, resulting in my delivery of a Yamaha with brand-new silent system in a week. Delivery was also very efficient … More despite stairs and narrow corridors.

Robert Dyson ★★★★★ a year ago

I wanted a Yamaha C6. I saw one on eBay. I worried about its state as an eBay item but found it was being sold by Richard Lawson Pianos, it was also on their website with many other pianos. I checked as many reviews as I could find about … More this company and found them hugely positive. That gave me the confidence I needed to make contact by email. Richard responded promptly. A visit to the showroom would have been difficult for me at this time and after a few emails between us I accepted Richard’s assurance that the piano was excellent. I decided to buy the C6. It was delivered by a team of three people who were clearly experienced in moving pianos as it had to come a circuitous route into the house; another happy experience as they were also good people to deal with. Richard spoke truly – it is an excellent Yamaha C6. A good piano is an expensive purchase. If you want value for money and a pain free experience, choose Richard Lawson Pianos.

Leica Dan ★★★★★ a year ago

Sebastian Enhamre ★★★★★ a year ago

Wonderful service from Richard. Great, personal, fast and effective in comminication. Good knowledge and a very pleasant overall experience. I recommend this dealer to everyone interested in high quality instruments and service! Thank you.

Mark Jackson ★★★★★ 3 years ago

I have been looking to upgrade my upright to a grand for sometime and as soon as I arrived at Richard's showroom, I was met with a warm and friendly greeting and nothing has been to much trouble, I explained what I was looking for, … More the room and ideally my budget. Richard provided a wide range of choice and didn't just direct me to the top of my budget but showed lots of options, providing impartial advice without the sales pressure.I purchased an SK3 from Richard which was delivered today, the service and approach is faultless and the piano is stunning !. Whatever, piano you're looking for my best advice is talk to Richard and pay him a visit - highly recommended

Rick Fish ★★★★★ 3 years ago

We used Richard 12 years ago to find our Yamaha UX3 upright. After moving property we wanted to upgrade to a Grand Piano. Richard helped us find the perfect fit and we are very happy with the result. He took back our original piano that … More had appreciated in value! Highly recommend.

Edmond Williams ★★★★★ 3 years ago

I recently bought a stunning reconditioned Yamaha piano from Richard Lawson Pianos. I would like to thank Colin for his expert help through the whole process of purchasing the piano: from choosing the right piano, arranging finance, adding … More a 'silent system' through to the final delivery. Highly recommended for the impressive variety of pianos on offer and the very professional service.

Miss A Finlay ★★★★★ 4 years ago

I was very impressed with the service at Richard Lawson Pianos Ltd. I ordered my piano it had to come from abroad Richard kept me updated on the progress of the order and it actually arrived ahead of schedule. Delivery was efficient and … More it is perfect in the home. I would recommend. Many thanks to Richard Lawson Pianos.

Lasantha W ★★★★★ 4 years ago

Highly recommend Richard Lawson Pianos!!!We bought a Yamaha YUS upright piano (refurbished by Yamaha) from Richard Lawsons and really pleased.Both Richard and Colin were very helpful and beyond our expectations. They were professionals … More and explained everything, answered our questions patiently. They didn’t rush us to take a decision and let us try out few pianos until we were happy.Colin offered his professional recommendation and helped us to decide on the purchase. Colins’s recommendations was reconfirmed by the piano technician we hired and you can completely rely on Colin and Richard’s advice.I would highly recommend Richard Lawson Piano!!

sowmya pothu ★★★★★ 2 years ago

I highly recommend Richard Lawsin Pianos. We bought Kawai upright piano and the service was great from viewing until delivery. My daughter is very excited and looking forward to start practicing and playing on new piano.

Veronika Kallo ★★★★★ 2 years ago

Thank you Richard for providing your expertise and patience! Loved the space to play and the diverse stock of pianos! And of course the piano which is now in our lives!

Various Artists ★★★★★ 2 years ago

Perfect thanks

Ivan Tang ★★★★★ 2 years ago

Richard spent a lot of time helping me pick out the right piano for me. All I needed to do was tell him my exact specification for what I was looking for, and he quickly came up with a shortlist of possible pianos. He also replied to emails … More promptly. He didn't rush me, and allowed me to come and visit multiple times to try out different pianos as they came into the showroom. The showroom is also very nice (the only criticism is that it is slightly difficult to find), with a huge range of pianos. The delivery crew were also efficient and accommodating. I don't foresee changing pianos for a long time, but I would go back to Richard Lawson, and recommend to any friend.

Suzanne Webber ★★★★★ 2 years ago

I have been aware of Shigeru Kawai pianos since Florian Mitrea told me about them two years ago. I took the opportunity to hear Ashley Fripp play one at Richard Lawson’s piano studio last November. It was wonderful. I hesitated about … More buying one because I thought we did not have room for one. I visited RL again on 28th February and chose an SK2. It was delivered on 6 March. The two men were extremely prompt and efficient. We were so impressed. The piano is magnificent with such a beautiful sound and action and a joy to play. My one regret is that I waited so long.